Customer Service & Dispatch Specialist (Service Titan)

Company Overview
We are a family‑owned electrical service company based in Arlington, Texas. For more than 20 years we have served homeowners and small businesses throughout the southern half of the Dallas‑Fort Worth metroplex and surrounding counties. Our team specializes in residential service calls, light commercial projects and energy‑efficiency upgrades. We value safety, integrity and craftsmanship, and we pride ourselves on providing friendly, professional service. Our HR and benefits are managed through Unique HR, giving employees access to quality health insurance and HR support.

Customer Service & Dispatch Specialist (Service Titan)

Location: Grand Prairie, Texas
Employment Type: Full-Time
Salary Range: $50,000-$70,000 per year
Clements Electric is hiring an experienced Customer Service Representative to manage incoming leads, dispatching, and scheduling for our electrical service team. This role is central to our daily operations and requires someone who is organized, dependable, and proficient in Service Titan.

Responsibilities

• Answer inbound customer calls and convert inquiries into booked appointments
• Dispatch and schedule technicians efficiently using ServiceTitan
• Coordinate technician routes and job assignments to maximize productivity
• Maintain accurate customer records, job notes, and follow-up tasks
• Communicate clearly with customers and field staff throughout each job
• Resolve scheduling conflicts and address customer concerns professionally

Requirements

• 3–5 years of hands-on Service Titan experience (required)
• Proven experience in customer service, dispatching, or scheduling, preferably in the electrical, HVAC, plumbing, or home services trades
• Strong organizational skills and attention to detail
• Professional phone presence and clear written communication
• Ability to multitask and stay composed in a fast-paced environment
• Reliable, punctual, and team-oriented

What We Offer

• Benefits including Health, Vision, Dental, & 401k Contributions
• 3 Weeks of sick or paid time off
• In-person Monday through Thursday with Fridays being remote work from home
• Opportunities for growth within a stable, established company
• A supportive team environment

To apply, submit your resume and a brief summary of your Service Titan experience. Qualified applicants will be invited to interview and demonstrate their skills.